Frequently Asked Questions

Quick answers about Casa PH

If you're not sure where to start, this page covers the most common questions from buyers, renters, and real estate professionals.

How do I join Casa PH as a real estate professional?

You'll need a valid PRC real estate broker license or PRC real estate salesperson accreditation, plus an invitation code when required. If you're applying as a salesperson, your accreditation should be valid and tied to a supervising licensed broker in line with RA 9646. Visit our sign-up page to create your professional account.

Does Casa PH follow the Real Estate Service Act (RA 9646)?

Yes. Casa PH aligns its professional verification with the Real Estate Service Act (RA 9646). We verify PRC-licensed real estate brokers and may accept PRC-accredited real estate salespersons, subject to credential review and the supervision requirements stated in the law.

What is Market Board?

Market Board is Casa PH's matching area for owners, buyers, and verified real estate professionals. It has two parts: the Seller Board (for property owners) and Buyer Requests (for buyers). In both flows, contact details remain hidden until you accept a professional.

How does Seller Board (Sell My Property) work?

Casa PH's Seller Board feature lets property owners post what they want to sell or rent, review interested verified real estate professionals, and manage their posts in one place. Once you sign in, you can use the seller dashboard to track activity, update your post, and choose who you want to work with.

How do Buyer Requests work?

Buyers can post what they are looking for in Buyer Requests. Approved professionals can comment and suggest listings. Buyers can accept or decline each response, and contact details are only revealed to accepted professionals.

How do I report a problem with a listing?

On any property detail page, click the "Report a problem" link at the bottom. You can select a reason and provide additional details. Our team reviews all reports promptly. You can also visit our Safety Center for red flags and due diligence tips.

Can brokers report suspicious Market Board posts or requests?

Yes. Signed-in professional accounts can use the Report this post action on Seller Board and Buyer Requests detail pages if content looks suspicious, misleading, abusive, or unsafe. Casa PH reviews those reports in moderation queues and may hide the post or request while it is being reviewed.

Is my personal data safe?

Casa PH is designed to align with RA 10173, the Philippine Data Privacy Act of 2012. You can read the full Privacy Policy or visit our dedicated Data Privacy page for request guidance.

How do I make a privacy or data subject request?

If you want to ask about your personal information, request access or correction, or raise a privacy concern, use the Data Privacy page. It explains what to include and links you to the correct request flow.

How do I contact a property professional about a property?

Each property listing has a contact form and professional information. You can send an inquiry or request a tour directly from the listing page.

Still need help?

If your question isn't covered here, use the contact form and choose the topic that best matches your concern.